ABOUT
Our Story, Mission & Values
Our story and mission
Got It Maid Cleaning was founded in 2023 in Bend, Oregon, with a clear purpose: to provide reliable, high-quality cleaning services that prioritize health, convenience, and environmental responsibility. From our earliest days, we emphasized transparent communication, professional standards, and flexible solutions for homeowners, rental managers, and businesses.
"Our mission is simple — to make clean living and working spaces accessible, stress-free, and sustainably maintained for the Bend community."
Our values and guiding principles
A clean environment improves health, productivity, and peace of mind.
Trust and Professionalism
Our teams are professional, background-checked, and insured. We build trust by showing up on time, communicating clearly, and respecting properties and privacy.
Quality and Consistency
Standardized checklists, training programs, and quality control measures ensure every job meets our high standards.
Health-first Cleaning
We use proven sanitization methods and offer green cleaning options to protect occupants and reduce exposure to harmful chemicals.
Community Focus
As a local business, we aim to support local jobs and contribute positively to Bend’s neighborhoods.
Continuous Improvement
We listen to feedback, invest in staff training, and refine systems to improve service quality and client experience.
Core services we provide
Got It Maid Cleaning invests in hiring and ongoing training to ensure our staff performs at professional standards. Every employee undergoes background screening and is trained on both technical skills and soft skills like client communication and confidentiality.
Safe cleaning techniques
Green product handling
HEPA filtration equipment
Confidentiality & Soft Skills
Our team members are treated with respect and fair compensation — a practice that leads to long-term staff retention and better client experiences.
Why our approach works for homeowners
We know homeowner needs vary — families with young children, busy professionals, seniors, and pet owners all require different cleaning priorities. We tailor plans to individual needs: light maintenance cleaning for weekly visits, thorough seasonal deep cleans, or move-related cleans that prepare a home for new occupants. Our staff uses checklists customized to each home to ensure all priority areas are addressed.
Why our approach works for businesses
Businesses need reliability and compliance. Our janitorial and office cleaning services align with professional expectations: consistent scheduling, focus on high-touch-area sanitization, waste removal, and supply restocking. For retail and hospitality, we understand the impact of appearance on customer perception and provide services that preserve brand standards and guest comfort.
Sustainability & green cleaning commitment
Sustainability is central to how we operate. We prioritize low-VOC, biodegradable cleaners and non-toxic disinfectants that reduce environmental impact and chemical exposure. Our refill systems and microfiber tools lower single-use product consumption significantly.
Responsible water usage practices
Concentrated solution refill systems
Waste reduction through microfibers
Pro Tip for Clients:
"We offer guidance on maintaining cleaner, greener spaces between visits — small changes like switching to reusable microfiber towels or establishing a regular cleaning schedule prevent intensive chemical use."
Comprehensive Offerings:
Janitorial Services
Floor Cleaning and Maintenance
Organizing and Housekeeping Services
New Construction Cleaning
Special Highlights:
Our move-in/out services include kitchen appliance degreasing, bathroom sanitization, baseboard cleaning, and more to ensure a move-in ready condition.
Safety, insurance, and trust
Safety for our clients and employees is non-negotiable. We maintain liability insurance and follow safety protocols on the job. Our background checks, training records, and operational policies protect client properties, ensure confidential handling of keys and codes, and maintain compliance with local regulations.
FULLY INSURED
BACKGROUND CHECKED
CONFIDENTIAL SERVICE
Community involvement and local partnerships
Hiring locally and creating training opportunities in the local workforce
Partnering with property managers, HOA boards, and small businesses
Offering seasonal specials to support community life transitions
How we measure success
Success is measured by client retention, online reviews, referral volume, and the consistent completion of quality-controlled work. We solicit direct client feedback and perform periodic internal audits.
2024
Top Rated
2025
Top Rated
Common client scenarios we solve
Busy families who need weekly housekeeping to manage life with kids and pets
Vacation rental hosts requiring fast, reliable turnovers that keep ratings high
Small to medium offices needing janitorial services tailored to schedules
Homeowners preparing to sell who require deep cleaning and staging support
Post-construction owners needing dust and debris removal after contractors
Frequently asked questions (FAQs)
Why should I hire a local cleaning company instead of a national chain?
Local companies like Got It Maid Cleaning understand Bend’s specific needs — from seasonal dust and pollen to local regulations and HOA requirements. We deliver personalized service, faster responsiveness, and community-based accountability.
How do you ensure staff reliability and safety?
All staff members undergo background checks, training, and are insured. We monitor performance through quality checks and client feedback.
Can you work with property managers and HOAs?
Yes. We coordinate access, follow HOA rules, and can provide documentation and invoices suitable for property management systems.
Do you provide supplies or use client-provided supplies?
We bring professional-grade supplies and equipment. If you prefer we use your products, we can accommodate that.
Why choose Got It Maid Cleaning now
In an era where cleaning directly impacts health and customer perception, partnering with a dependable local provider is strategic. Got It Maid Cleaning combines modern training, eco-friendly options, and a community-first mindset to deliver the consistent, safe cleaning your home or business deserves.
